Terms of Services

Last Updated: April 24, 2026

Welcome to Dermaxa. These Terms of Service ("Terms") govern your use of our website and your purchase of any products (including herbal and advanced skincare solutions) from Dermaxa. By accessing our site or placing an order, you agree to be bound by these Terms.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

2. Product Accuracy & Health Disclaimer

  • Herbal & Skincare Nature: Dermaxa provides herbal retail products and high-performance skincare. While we strive for accuracy, product descriptions and images are for informational purposes.
  • Not Medical Advice: Information on this site is not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting a high-potency regimen like 8% Retinol or herbal supplements.
  • Potency Warning: Our advanced serums contain high concentrations of active ingredients. By purchasing, you acknowledge the importance of conducting a patch test and following all safety instructions provided.

3. Orders and Pricing

  • Price Changes: Prices for our products are subject to change without notice.
  • Order Refusal: We reserve the right to refuse any order you place. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.
  • Taxation: All prices are inclusive of applicable provincial and federal taxes in Pakistan unless otherwise stated.

4. Shipping and Delivery

  • Scope: We ship across Pakistan. Delivery times are estimates and may vary due to logistics or local holidays.
  • Accuracy: You agree to provide current, complete, and accurate purchase and account information. Dermaxa is not responsible for deliveries to incorrectly provided addresses.

5. Return and Refund Policy

  • Hygienic Products: Due to the nature of skincare and herbal products, we cannot accept returns on opened or used items for hygiene reasons.
  • Damaged Goods: If a product arrives damaged, please contact us within 24 hours of delivery with photographic evidence.
  • Refunds: Approved refunds will be processed via the original payment method or as store credit at our discretion.

6. User-Generated Content (Voice Notes & Screenshots)

  • Submissions: If you send us customer feedback (voice notes, chat screenshots, or photos), you grant Dermaxa a non-exclusive, royalty-free right to use, reproduce, and display this content on our marketing channels.
  • Privacy: We will always attempt to protect your identity (e.g., blurring sensitive details) unless you explicitly allow otherwise. You can request the removal of your testimonial at any time.

7. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to transmit malicious code, or to infringe upon our intellectual property rights.

8. Limitation of Liability

Dermaxa shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind, including skin sensitivities or allergic reactions, arising from your use of any of our products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Punjab.

10. Contact Information

Questions about the Terms of Service should be directed to us at:

  • WhatsApp: 03196890912
  • Email: support@dermaxa.shop
  • Address: Liberty Market, Lahore, Pakistan