Privacy Policy

Effective Date: April 24, 2026

At Dermaxa, accessible from our website and social media platforms, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dermaxa and how we use it.

1. Information We Collect

We collect information in the following ways to provide better services to all our users:

  • Personal Information: When you make a purchase or contact us via WhatsApp, we may collect your name, phone number, shipping address, and email address.
  • Multimedia Feedback: If you voluntarily provide us with voice notes, chat screenshots, or photos for our testimonial section, we collect this data specifically to share your experience with other customers.
  • Log Files: Like most websites, we follow a standard procedure of using log files to analyze trends and administer the site. This includes IP addresses, browser types, and date/time stamps.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and deliver your orders efficiently.
  • Understand and analyze how you use our website to improve our product range.
  • Communicate with you via WhatsApp or email for customer support and marketing updates.
  • Display customer testimonials (screenshots/voice notes) only with your implied or explicit consent.
  • Detect and prevent fraudulent transactions.

3. Sharing Your Information

Dermaxa does not sell, trade, or rent your personal identification information to others. We may share information with third-party service providers (such as courier services in Pakistan) solely to fulfill your orders.

4. Meta (Facebook) and Third-Party Advertising

We use Meta Pixel and other tracking tools to show you relevant advertisements on Facebook and Instagram. These third parties may use cookies to collect information about your browsing habits to provide personalized ads.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, or disclosure of your personal information.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct or delete any information you believe is inaccurate or that you no longer wish us to display (including your testimonials).
  • Opt-out of our marketing communications at any time by replying "STOP" or contacting us directly.

7. Consent

By using our website or contacting us through our official social media channels, you hereby consent to our Privacy Policy and agree to its terms.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • WhatsApp: +92 3196890912
  • Email: support@dermaxa.shop
  • Store Address: Liberty Market Lahore, pakistan